Allianz CEO Oliver Bäte: Savers are being cheated
“That’s exactly the goal, and we’ve come a long way. But it took me three years as CEO to understand that the greatest progress lies in reducing unnecessary complexity. In the future, we want to measure customer satisfaction as well as Apple can: Realtime, via social media.”
– Oliver Bäte, Allianz CEO, in “Savers are being cheated” on the question: “Simplicity wins”, is the slogan of the Allianz strategy plan. But many things in the company are still rather complicated. Will a complex product like life insurance soon be able to be completed with a few mouse clicks?, Handelsblatt, 23. – 27. December 2020, No. 249