Prior to his lecture at the 6th Göttingen Marketing Day on November 11, 2016, Professor Riekhof conducted an interview with Mr. Christian Rauffus, the CEO of Rügenwalder Mühle.
Prof. Riekhof: In the FMCG sector, the brand is of crucial importance. Many of your competitors are international corporations and perhaps even global players with corresponding market power and corresponding marketing budgets. How can a rather medium-sized family business assert itself there?
Christian Rauffus: That’s quite simply answered: As well as possible!
We cannot use more resources than we have, and these are scarce enough. It helps if you pay attention to the quality of communication, and the fact that we are a family business certainly helps us, especially compared to the so-called “global players”.
Prof. Riekhof: You also take unusual paths in your marketing activities. I’m thinking of the YouTube video on the subject of “sausages without sausage water”, which has gained some popularity. How do such ideas come about, how are they implemented, who is the internal driver for these activities?
Christian Rauffus: Communication on the Internet is always a bit “stranger” than on TV. We work with our own well-staffed marketing department in-house. But we also have external consultants for various jobs on these topics. Good ideas don’t always come from the same corner.
Prof. Riekhof: Rügenwalder has recently also been relying on vegetarian products. Can the brand, which is very strongly associated with meat and animal products in its roots, cope with this? Does the consumer understand and accept this?
Christian Rauffus: You’re talking about brand stretching – first of all, I have to say, the consumer understands and accepts this surprisingly well. Anyone who can make good sausage from meat can also do this from plant-based raw materials. The processes for refining animal and plant protein are very similar. We have expertise in the processes, in the seasoning and in all technologies that are necessary to make sausage, whatever it is made of.
In my opinion, consumer acceptance currently comes primarily from the fact that vegetarian products are still classified as meat substitutes in the minds of consumers. Whether this remains the case remains to be seen. In a study, “Veggie” for the consumer is what is normally made of meat, not vegetables, fruit, bread or the like, which is never made of meat. When the consumer is looking for “Veggie”, he often and predominantly looks for meat substitutes.
Prof. Riekhof: How important are social media channels like Facebook and YouTube to you? Do you even meet your core target group here? Or do your customers rather read HörZu?
Christian Rauffus: I suspect you’re also asking a bit about the age of our customers. Without a doubt, our Veggie customers are more female and younger than our sausage customers – something has shifted there. We don’t have a core target group for food. We completely stay out of the “meat/not meat” argument and strictly avoid the sometimes ideological statements on the subject.
Social media compared to TV is also more or less suitable for different types of communication. There is still no substitute for a TV spot in the interplay of the various tools used for brand management.
Prof. Riekhof: How is the marketing budget distributed across the various channels and what will this distribution probably look like in 3 years?
Christian Rauffus:
70% TV
15% Online & Social Media
15% Print & Cinema.
Prof. Riekhof: Thank you very much for the interview.